Merchant Chargeback Advocacy Services

Chargeback Dispute Resolution

Dispute resolution and representment are a core focus of the Merchant Chargeback Advocacy program. Our specialists work closely with the merchant to assemble the most effective response. Together, they evaluate the merits of each dispute, based on associated financial considerations and the strength of the merchant’s rebuttal on a case-by-case basis.

Program Overview

Chargeback Advocacy becomes a working partner with the merchant-business — assuming the heavy lifting required to effectively address the challenges of chargebacks and associated transaction fraud.

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Retrieval Requests

Retrieval requests are the initial, formal notification that the merchant may experience a chargeback or other transaction complication.

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Chargebacks

Chargebacks provide a mechanism for cardholders to file a complaint regarding “fraudulent transactions” listed on their statement.

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Representments

Representment requires merchants to gather additional information, documents, and evidence proving the disputed transaction was legitimate or that a chargeback is not appropriate. Our specialists work closely with the merchant to assemble an effective response.

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